A plumbing emergency is stressful, but the first few minutes matter. Taking the right steps quickly can limit water damage and make the repair easier.
1. Shut Off the Water
For a leaking fixture, close the shut-off valve under the sink or behind the toilet. For a burst pipe or major leak, turn off the main water valve. Every person in the home should know where it is.
2. Turn Off the Water Heater
Once the main supply is off, switch off the water heater to prevent damage to the unit. For gas models, turn off the gas first.
3. Drain the Lines
Open outdoor spigots and the lowest faucets in the house to drain the remaining water away from the leak.
4. Contain the Leak
Use buckets, towels and rags to catch water. Move furniture, rugs and electronics away from the affected area.
5. Stay Safe Around Electricity
If water is near outlets, appliances or your electrical panel, keep clear of the area and switch off power at the breaker only if you can reach it safely.
6. Call a Plumber
Explain what happened and what you have already done. If you need an emergency plumber in Austin, TX, call AustinFlow Plumbing at (512) 555-0142.
What Not to Do
- Do not use chemical drain cleaners on a backed-up drain.
- Do not ignore a small leak and hope it stops.
- Do not try to repair a gas water heater yourself.